Service of Process FAQ

faq-san diego-california-process-servingDo you offer legal advice?

No. Paladin Legal Support is not a law firm. We do not offer legal advice. If legal advice is needed, you should consult a competent, licensed attorney.

What areas do you serve?

Our process servers can serve documents to any address in California.

How can I place an order for Service of Process?

Orders are accepted via mail, fax, email, and our online submission form. We accept credit cards (online, via mail/fax/email and over the phone), business checks, money orders, cashier’s check, PayPal, check-by-phone and Net10 for approved credit accounts only.

What are your rates?

In most cases, we charge one simple flat-rate fee for service: Routine $65.00 (Service within 5 Days) and Rush $95 (Service within 2 Days). We take client satisfaction seriously and do all we can to exceed your expectations. All of our process servers are registered, certified, insured and bonded. And at Paladin Legal Support, we don’t ever use subcontractors; we are a 100% employee owned and operated.

Do you offer additional services?

Yes. We understand that sometimes clients need to add on additional services after initial order has been received. For example, you may need skip tracing and/or an additional document or an additional subject served. In these cases, you agree to pay in full any additional services you order.

What payment terms do you offer?

Unless terms have been established, all orders must be accompanied by payment in full. Client acknowledges that in unusual circumstances additional monies may be due. Client agrees to pay balances in full immediately upon receipt of billing statement. Examples of additional payments include, but are not limited to, multiple serve attempts (exceeding five), remote locations, and excessive document copy/file/mail requests.

Do you offer refunds if I have to cancel an order?

All cancellations must be done in writing. We accept email, fax or mail cancellations. Cancellations must include at a minimum the date of cancellation, your name, company name, case number, order number and reason for cancellation.

Client is responsible for paying fees proportionate to the work completed on any order:

  • Order received but not processed: 100% refund
  • Order received, assigned: 75% refund
  • Order assigned and in the field for service: 50% refund

No refunds if serve has been attempted.

What other terms are important to know?

Miscellaneous Fees: Client agrees to pay a $25 fee for any payment that is returned NSF. Client agrees to pay $40 fee for any stop payment and $35 monthly late fee on all outstanding balances.

Credit Accounts: Clients who wish to establish a credit account can apply by completing the Request for Credit Terms form available by email request to Approved accounts will be granted net 10 terms. Minimum Requirements: 2 years in business, Paydex over 80 and three trade references.
For credit customers, all invoices are payable within ten (10) days from the date of invoice. Accounts over thirty (30) days past due are subject to finance charges of 1.5% per month. Paladin Legal Support shall be entitled to receive reasonable attorneys’ fees for any action or suit brought for non-payment.  Accounts may be required to provide a credit card payment authorization before any services are rendered. CHARGES ARE NON-REFUNDABLE, NON-REVOCABLE, AND NON-CONTESTABLE.
TAX ID: Our Tax ID# is available by contacting us. It is also posted on all client invoices and statements.

Paladin Legal Support wants to be your California process server. If you have documents to serve anywhere in the state, please send them over for prompt, professional serves by registered, certified, bonded and insured process servers.